📜 Pretty Elixir Hair Store Policies

1️⃣ Processing & Shipping Policy

  • Processing Time: Orders are processed within 2-4 business days (excluding weekends & holidays).
  • Shipping Time:
    • Standard Shipping: 5-7 business days
    • Express Shipping: 2-3 business days
  • Tracking: Once shipped, a tracking number will be emailed to you.
  • Lost or Stolen Packages: Pretty Elixir Hair is not responsible for lost/stolen packages once marked as delivered. Please contact the carrier for claims.

2️⃣ Return & Exchange Policy

  • Due to the nature of our products, ALL SALES ARE FINAL.
  • We do not accept returns or exchanges for hair extensions or hair care products.
  • Exceptions: If the wrong item is received, contact us within 48 hours of delivery for a resolution.
  • Hair must be unused, unwashed, in original packaging for any approved exchanges.

3️⃣ Refund Policy

  • We do not offer refunds on any purchases.
  • If there’s an issue with your order, email us at [your email] for assistance.

4️⃣ Hair Care & Maintenance Disclaimer

  • Raw Cambodian hair requires proper maintenance for longevity.
  • Avoid excessive heat and always use sulfate-free products.
  • Pretty Elixir Hair is not responsible for improper hair care or damage due to chemical processing.

5️⃣ Order Cancellation Policy

  • Orders can only be canceled within 24 hours of purchase.
  • After 24 hours, your order is final and non-refundable.

6️⃣ VIP Drop-Off Policy (For Local Customers)

  • Free VIP drop-offs are available for select areas.
  • Drop-offs must be scheduled at least 48 hours in advance.
  • A valid photo ID & order confirmation are required at the time of delivery.

📢 Additional Notes:

✔️ By purchasing from Pretty Elixir Hair, you agree to these policies.
✔️ Policies are subject to change without prior notice.