ELIXIR FAQ

1. What makes Pretty Elixir Hair different from other brands?

At Pretty Elixir Hair, we provide 100% raw, unprocessed Cambodian hair that is ethically sourced and free from chemicals or synthetic blends. Our hair is known for its thickness, durability, and natural luster, making it one of the most luxurious hair options available.

2. How long does the hair last?

With proper care, our raw Cambodian hair can last 2+ years or more. Since it is 100% unprocessed, it behaves just like natural hair and gets better over time.

3. Can I bleach, dye, or style the hair?

Absolutely! Our raw hair can be colored, bleached (even to 613 blonde), curled, or straightened while maintaining its integrity. We recommend professional coloring for the best results.

4. How many bundles do I need for a full install?

  • 12”–16” → 2-3 bundles
  • 18”–24” → 3-4 bundles
  • 26”+ → 4+ bundles for a full, voluminous look
    If using a frontal or closure, you may need one less bundle for a natural finish.

5. Does the hair shed or tangle?

Since our hair is 100% raw and cuticle-aligned, it has minimal to no shedding and remains tangle-free with proper maintenance. We recommend sealing the wefts for extra longevity.

6. How do I care for my Pretty Elixir Hair?

  • Use sulfate-free shampoo & conditioner
  • Deep condition regularly to keep hair soft
  • Detangle gently before washing
  • Avoid excessive heat & always use a heat protectant
  • Store in a satin bag or bonnet when not in use

7. How long does shipping take?

We offer fast & secure shipping! Processing takes 1-3 business days, and shipping within the U.S. typically takes 3-5 business days. International shipping times vary by location.

8. Do you offer returns or exchanges?

Due to the nature of our product, all sales are final for hygiene and quality reasons. However, if there is an issue with your order, please contact us within 48 hours of receiving your package so we can assist you.

9. How can I contact customer service?

You can reach us via:
📧 Email: INFO.prettyelixirhair.com
📱 DM us on Instagram: @PrettyElixirHair
💬 Live Chat on our website